Q: How i can Modify or change Bank Account Number on OK.WIN?
A : Our customer support are not able to modify or edit your bank account information, but we only can assist member for delete the bank account that they bound in their ID account and after the deletion complete member will be able to add a new bank card that they want to use for future withdraw address.

Q: What is the purpose of the Delete Bank Account on self-service center OK.WIN ?
A: This Delete Bank Account purpose is for member who provide a wrong bank information such as the wrong 1-2 digit bank account number or the member who willing to change their previous bound bank to the new bank.

Q: How i can submit issue about Delete Bank Account on self-service center OK.WIN?
A: To submit Delete Bank Account on self-service center OK.WIN, please follow this step
1. You need to use this link https://okwinservice.com/
2. After you enter the link then close the notification
3. Select issue and choose“Delete Bank Account”
4. Fill your OK.WIN ID accounts
5. Attach photo selfie holding identity card clear and detail
6. Attach photo of your passbook bank / bank statement clear and detail
7. Attach photo of recent deposit receipt proof
8. Submit Issue



Q: What i need to do after the Delete Bank Account have been completed ?
A: After the bank account deletion completed, member can add a new bank account or make a correction to the previous bank information that they bound in their ID account by go to “Withdraw”page and following the steps below :
1. Click add a bank account
2. Select the bank you want to register with
3. Fill in all the requirement information correctly (your full name, bank account number, active phone number, email address and IFSC code)
4. Click Save and SMS Verification menu will appear
5. Click the Send Button
6. Fill the correct OTP Code
7. Click Add confirm button



Q: How the way i need to taking selfie holding the requirement data need it?
A: Okay for the example posture please follow like the photo we give



Q: What valid identity card that we can use or show it for requirement?
A: For the valid identity card that you can use is aadhar card/ PAN card/ driving license card





Q: For bank what i need to provide ?
A: On bank you need to attach the passbook bank / bank statement screenshot with bank holder name, bank name, bank account number, IFSC code can be see clear and detail


STATUS ISSUE
Q: How do i check my status issue Delete Bank Account on self-service center OK.WIN?
A: You can check the status issue by pressing the Check Issue status then fill your OK.WIN ID account and select the Delete Bank Account issue lastly click to search and it will showing the status of your issue

SUCCESS STATUS
Q: I already checking and the status in here already success and there is a notes Pass - Success "Bank data have removed, please add your new bank" what is that mean ?
A: For that mean your bank data for withdrawal on OK.WIN account already success deleted and you are able to add a new bank card to your ID account.

Q: I already checking and the status in here already success and there is a notes Pass - Success "Bank data have removed, please rebind correct bank" what is that mean ?
A: For that mean your bank data for withdrawal on OK.WIN account already success deleted and you are able to rebind the correct bank information to your ID account.

REJECT STATUS
Q: What about with status reject i need to know if my Delete Bank Account issue get reject by OK.WIN data department?
A: Okay rest assured we will help to explain to you there is few notes rejection you need to know we will give explanation on this below：
1. Reject "Requirement data incorrect,resubmit correct data": this mean there is requirement you provide not correct but if OK.WIN data department found there is specific data not showing clear and detail will notes more specific and you need to resubmit all back with clear and detail
for example: The data you provide incorrect please resubmit with holding identity card clear and detail: that mean your identity card while hold cannot be see and not detail
2. Reject "Provide all the necessary data clear and detailed": this mean all data requirement provide blur or cannot be see clear, please resubmit all back with clear and detail again
3. Reject " ID account incorrect, resubmit with the correct ID ": this mean your OK.WIN ID account provided its not have same data with the requirement you provided and you must check the ID account again then resubmit back with correct ID account OK.WIN